HOW DO WE DELIVER WORLD-BEATING QUALITY
TO OUR CUSTOMERS?

In-house solar panel manufacturing

At Orb Energy we make our own solar panels in-house to deliver the best quality.

Orb’s Mono PERC solar panels deliver high efficiency > 21.3%

Orb Energy uses advanced European technology for stringing and lamination

Orb's Manufacturing unit vetted by PI Berlin

With only positive tolerance, Orb’s panels deliver higher than rated wattage

Orb's solar panels are IEC, UL, BIS, ISO certified

Panels are electroluminescence tested to endure micro-crack free

Installation overseen by Orb’s qualified technicians

We take pride in delivering the highest quality rooftop solar installation in the Indian solar industry.

And we don’t skip on components – for example with our rooftop solar system you can expect:

Connecting to the power grid

Customers can take advantage of the hassle-free process of grid synchronization following the installation of a grid-tied solar system. Orb Energy handles the entire synchronization process for the customer, beginning with:

Registration with DISCOMS in your area

Power purchase agreements with DISCOMs for 25 years

Obtaining necessary safety approvals

Resolving any technical issues that may arise while connecting to the grid

Finish all paperwork with DISCOMs.

Local DISCOM synchronization

Unique Orb App to track your solar output and return on investment (ROI)

The Orb Energy App tracks the performance of your rooftop solar system in real time and displays hourly, daily, monthly, and yearly graphs. Furthermore, the Apps correlate your system’s data with your ROI by displaying total savings, monthly and annual savings, payback and the impact on carbon offset.

AFTER SALES SERVICE

Orb’s primary concern is our customer’s experience of solar energy. Key to that is a quality product, and skilled installation. But beyond the product and the installation, solar systems benefit from reliable after-sales service. That is why Orb organizes three free preventative maintenance visits in the first year to ensure your system is working optimally. Then we offer a range of service packages for cleaning and maintenance of your system.

If you require immediate after-sales service to rectify a fault, please call us on the toll free number +254 (0) 716 332 301 or email customercare@orbenergy.com. An Orb technician will visit within 48 hours of a complaint.